Return & Refund Policy

Santa Fe Botanicals

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Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it
• Unopened and unused
• In its original packaging
• Accompanied by the receipt or proof of purchase

How to Initiate a Return

To start a return, please contact us at info@santafebotanicals.store.

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Address:
1209 Mountain Road Pl NE #8131, Albuquerque, NM 87110

For any return questions, please reach out to us at info@santafebotanicals.store.

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Damages & Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

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Exceptions & Non-Returnable Items

Due to the nature of our products, the following items cannot be returned:

• Personal care and beauty products (including opened cuticle oils and skincare items)
• Perishable goods
• Custom or personalized orders
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

If you have questions or concerns about your specific item, please get in touch before placing your order.

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Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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European Union 14-Day Cooling Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, in accordance with EU consumer protection regulations.

Your item must be in the same condition that you received it—unopened, unused, in its original packaging—and accompanied by the receipt or proof of purchase.

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Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@santafebotanicals.store.

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Contact Us

For questions about returns, refunds, or any concerns with your order:

Email: info@santafebotanicals.store

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Last updated: March 2026