Review Guidelines

Customer reviews help our community choose products with confidence. To keep reviews helpful and trustworthy, we ask that you follow these guidelines when you write one.

Write from real experience

Please review only products you have purchased or used. Share what you noticed: how the product felt, how you used it, and the results you saw over time.

Keep it relevant and honest

Focus on the product itself. Reviews should reflect your genuine opinion. We do not edit reviews to change their meaning, and we publish both positive and critical feedback.

Protect privacy

Do not include personal information such as order numbers, email addresses, phone numbers, or anything that could identify another person.

Keep it respectful

We remove content that is abusive, hateful, harassing, profane, or unlawful, along with spam, advertising, and links to other sites.

Disclose incentives

If you received a product free of charge or at a discount in exchange for a review, please tell us so in your review.

Moderation

Reviews are checked before they appear and may take a short time to publish. We reserve the right to decline or remove any review that does not follow these guidelines. Reviews that mention a safety or quality concern are shared with our team so we can follow up.

Questions

If you have a question about a review or need help with an order, contact us at info@santafebotanicals.store.