Pre-order Policy
Pre-order Policy
Pre-order items are products that have not yet arrived in our warehouse. When you place a pre-order, your card is charged at the time of purchase. Your order will ship once the product is in stock.
Estimated ship dates are displayed on each product page.
Shipping Timeline
If we are unable to fulfill your pre-order by the estimated ship date, we will notify you with a revised timeline and offer the option to cancel for a full refund.
Separate Shipments
Pre-order items ship separately from in-stock items. Complimentary standard shipping applies to all orders.
Cancellations and Refunds
You may cancel your pre-order at any time before it ships for a full refund. Once an item has shipped, our standard return policy applies.
Questions?
Contact us at info@santafebotanicals.store.
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